FAQ

Welcome to our FAQ page! We have collected the most common questions to help you quickly find the answers you need. If you don't find the answer here, please feel free to contact us.

1. How can I make a purchase?

To purchase a product, simply browse our online shop, select the desired item, add it to your cart and proceed to checkout. Follow the instructions to complete payment and shipping.

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2. What payment methods do you accept?

We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard, American Express...)
• Bank transfer (only on request)
• Other secure payment methods

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3. How much does shipping cost?

Shipping costs vary depending on the destination and the type of shipping chosen. We also offer free shipping for orders over a certain amount. Details on shipping costs can be found at checkout.

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4. How long will it take to receive my order?

Shipping times depend on your location and the shipping type you select:

• Standard Shipping: 10 - 12 working days
• Express shipping: 6 - 8 working days

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5. Can I change or cancel an order after placing it?

Once an order has been confirmed, we cannot guarantee changes or cancellations. For special requests, please contact us as soon as possible.

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6. How can I return a product?

We accept returns within 14 days of receiving the product, provided the item is unused and in its original packaging. To initiate a return, contact our customer service team and provide your order number and product details.

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7. How can I contact customer service?

You can contact our support team via:

• Email: regaliamilano@gmail.com
• Contact form available in our "Contacts" section

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8. What are preorders and how do they work?

PRE-ORDERS allow you to reserve a product before it is officially available for shipping. This option is ideal to ensure that you receive the desired item as soon as the pre-order closes. Once you have placed your pre-order, you will receive a confirmation email and the product will be shipped as soon as it is available. Delivery times for pre-orders may vary; we will promptly inform you of any updates on availability.

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9. Can I change my shipping address?

If you need to change your shipping address, please contact us as soon as possible. If your order has already been processed and shipped, we cannot guarantee changes.

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10. How can I subscribe to the newsletter?

Sign up for our newsletter by entering your email address in the form below our homepage or in the "Subscribe" section of our site. You will receive updates on exclusive offers, new arrivals and more.

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If you have any other questions or need more information, please do not hesitate to contact us. We are here to help!